Before you start
- Another adult in the family? The owner has to remove them first, from Profile, then Family. See Invite another adult.
- A subscription through Apple or Google Play? Cancel it in the App Store or Google Play first. Deleting the account can’t cancel those, so it would keep renewing. See Manage your subscription.
- A card subscription from the website? You don’t need to do anything. Deleting the account cancels it straight away, so you won’t be charged again.
Deleting it
- Open Profile, then Delete Account.
- Read what will be deleted and tap Continue.
- Enter your password. If you signed up with Apple or Google and never set a password, leave the box blank.
- Tap Delete My Account Forever.
If you set a password later with Forgot Password?, enter that one.
If the app says it couldn’t cancel your card subscription, nothing has been deleted. Try again in a few minutes, or contact us.
This deletes your family, every child profile, and all their progress, Cheeky Checks and rewards, straight away. It can’t be undone, and we can’t restore it afterwards.
If you joined someone else’s family
If another adult invited you into their family, deleting your account removes you from it, along with your own learning profile if you made one. The family you joined, its children and their progress stay with its owner, and the warning before you confirm says so.
Deleting just one child
That is separate, from the child’s own page. See Edit or remove a child.
Updated . Does something here not match what you see in the app? Tell us and we will fix the page.