Every message is read by a person, and we usually reply within a working day or two. Before writing, it is worth searching this help centre, which Settings, then Help Centre also opens from inside the app.
From the app
Open Profile, then Settings, then Contact Support. Fill in your email address and what is going on, and tap Send. Your name and a subject are optional, and the form fills in your name and email for you. The form adds your app version and device type, which helps us find the problem faster, and nothing about your children.
If the form won’t send, Email us instead opens your email app with what you have typed.
On a child’s screens, Contact Support opens your email app instead, because a reply needs an adult’s address.
From the website
The contact form, or email support@kakamath.nz. For anything general, hello@kakamath.nz reaches the same people.
Getting a quicker answer
- A question that looks wrong: flag it in the app. See Report a question that looks wrong.
- Something not working: say which device you use, iPhone, iPad or Android, and what you tapped before it went wrong.
- Schools: use the form on For schools.
Please don’t send your password or a child’s login link. We will never ask for either.
Updated . Does something here not match what you see in the app? Tell us and we will fix the page.