Resetting it
- On the sign-in screen, tap Forgot Password?
- Enter your email address and tap Send Reset Code.
- We email you a six-digit code. Enter it with your new password, twice, and tap Reset Password. The password needs at least 8 characters.
The code lasts 60 minutes. If it has expired, or never arrived, tap Didn’t receive the code? to send a fresh one, and check your spam folder.
Resetting your password signs you out on every device, so sign in again with the new one.
For privacy, the app gives the same answer whether or not an account exists for the address you typed. If no code arrives at all, try the other email addresses you use.
Changing a password you remember
There is no change-password screen in the app yet. Use the steps above: the reset works whether or not you have forgotten it.
If you signed up with Apple or Google
You don’t have a password you know, and you don’t need one to sign in. Two places ask for one: the billing page on the website and deleting your account. To get one, use Forgot Password? with the email address on your account to set it.
Your child can’t sign in
Children don’t have passwords. See Getting your child signed in.
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